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Government of India
Ministry of External Affairs
Passport Office Goa
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INTRODUCTION
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Passport Office Goa started functioning from 1988. It
caters to two districts viz North Goa and South Goa. The office is centrally located at Patto Plaza, Near Kadamba
Bus stand, Panaji, Goa .
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OFFICE
ADDRESS
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Passport Office, Passport Bhavan,
13 A, EDC Complex, Patto
Plaza, Panaji,
Goa 403 001.
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OFFICE
TIMINGS (Monday to Friday)
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10.00 AM to 1:00 PM
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For submission of application forms, sale of forms,
on-line registration, enquiry, tatkal
appointment of Passport Officer etc.
While meeting to Passport Officer OR Public Relation Officer, please
bring the relevent documents e.g. Annexure-F,
Annexure-I, in case of Tatkal Scheme and stay
proof, birth certificate, 10th / 12th certificate etc. etc. in case of
any other objection.
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04.15 PM to 05.45 PM
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Delivery of Passports (which are promised by Passport
Officer) & Misc Services Passports
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LIST
OF CLOSED HOLIDAYS DURING THE YEAR 2012
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Date
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Holiday
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26.01.2012 |
Republic Day
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05.02.2012
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Milad-Un-Nabi
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| 08.03.2012 |
Holi |
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05.04.2012
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Mahavir Jayanti
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06.04.2012
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Good Friday
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06.05.2012
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Buddha Purnima
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10.08.2012
15.08.2012
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Janamashtami
Independence Day
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20.08.2012
19.09.2012
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Idu'l Fitr
Ganesh Chatruthi
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02.10.2012
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Mahatma Gandhi’s Birthday
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24.10.2012
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Dussehra (Vijaya Dhahami)
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27.10.2012 |
Idu'l Zuha (Bakrid) |
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13.11.2012
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Diwali
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25.11.2012
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Muharram
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28.11.2012 |
Guru Nanak's B'day |
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25.12.2012
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Christmas Day
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JURISDICTION
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Entire region of Goa State.
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LIST OF OFFICERS
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Name
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Designation
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Shri Krishan Kumar
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Deputy Passport Officer
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Shri P.V.S. Pillai
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Passport Granting Officer
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Smt Girija Kumari B
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Passport Granting Officer
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Statement of Officers and
employees
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Sl.No.
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Category
of Officer
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Nos.
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Scale of pay/Grade
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1
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Regional Passport Officer
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Nil
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2
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Deputy Passport Officer
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1
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15600-39100 + 6600
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3
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Assistant Passport Officer
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Nil
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15600-39100 + 5400
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4
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Passport Granting Officer
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2
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9300-34800 + 4800
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5
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Superintendent
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Nil
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6
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Assistant
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Nil
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7
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Stenographers Grade
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1
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9300-34800 + 4200
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8
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Upper Division Clerk
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Nil
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9
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Junior Hindi Translator
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Nil
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10
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Lower Division Clerk
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8
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5200-20200 + 1900
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11
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Drivers
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1
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5200-20200 + 2400
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12
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Group D
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3
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4440-7440 + 1400
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CONTACT
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Voice: 0832-2437601(Direct)
0832-2437602(General)
Fax : 0832-2437603
E-mail: rpo.panaji@mea.gov.in
Tele-enquiry: 0832-2437605 to 08
Web-site: http://passportgoa.gov.in/
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WHERE TO APPLY
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One can apply
on-line OR can submit the application form at Passport Office Panaji only and there are no other collection centers
like DPC and SPC in Goa jurisdiction.
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COUNTER DETAILS
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Counter #
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Service Details
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Counter No. 1
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Passport
Facilitation Counter
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Counter No. 2
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Counter No. 3
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Counter No. 5
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Enquiry / Supply of Forms etc.
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Counter No. 7
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Scrutiny of fresh / reissue / loss / damage
applications / Agent Counter
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Counter No. 8
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Senior Citizen Counter
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Counter No. 9
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Acceptance of Fee
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Counter No. 10
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Scrutiny and Acceptance of Fee for Misc services,
acceptance of Tatkal Fees
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Counter No. 11
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Delivery of Passports
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COMPLAINTS
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Shri Krishan Kumar
Deputy Passport Officer
Passport Bhavan,
13 A, EDC Complex,
Patto Plaza,
Panaji, Goa 403 001.
Voice: 0832-2437601(Direct)
0832-2437602(General)
Fax : 0832-2437603
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STATUS OF APPLICATION
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To know the
status of your application click here.
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TELE ENQUIRY
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Dial the Tele.
enquiry nos. 0832- 2437605 to 08
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TOP
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RIGHT TO INFORMATION
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Shri Krishan Kumar
Deputy Passport Officer
Passport Bhavan,
13 A, EDC Complex,
Patto Plaza,
Panaji, Goa 403 001.
Voice: 0832-2437601(Direct)
0832-2437602(General)
Fax : 0832-2437603
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DELIVERY OF PASSPORT
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Passport are delivered by SPEED POST and in case of
counter delivery (promised by Passport Officer) the
Passport will be delivered to the applicant only. Delivery of Passport
will be not be given on an authority letter.
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FREQUENTLY ASKED QUESTIONS
(FAQs)
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01
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Who can apply for passport in Passport Office, Panaji, Goa?
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Any one resident in Goa can apply in Passport
office, Panaji, Goa
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02
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When can one apply for passport?
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You can apply any time as long as all the required documents as
required is available with you. For detailed
instructions please see website www.passport.gov.in. or passport information booklet.
As regards reissue of existing Passports, the same can be applied
even before one year of its expiry date. Further, most of the Embassies
who issue visas insist on the passport validity more than six months to
one year before they consider to issue visas.
Accordingly, apply for reissue well before time and save the last
minute rush.
Every passport issued has a new Number and validity. At present
passports are issued every time for a ten year
validity from the date of issue despite the application being for
additional booklet/reissue. Tatkal passport
are also issue for a 10 year validity on
post-police verification basis. Only for Minor's passports are issued
with five years validity or upto the age of
18.
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03
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Any one applying for a fresh passport, renewal, re-issue, additional
booklet can apply on-line. Applicants applying for Miscellaneous
service viz., ECNR, PCC, Change of residential address etc., cannot
apply on-line. Website for applying online is www.passport.gov.in and for detailed
instructions please go through the web
information. If you are looking for Tatkal
service, then applicants are advised to apply on-line alongwith Annexure “F” and “I” to enable the
Passport office to accept the application across the counter and for
dispatch within the stipulated date.
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04
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Do I need to visit the Passport Office, Panaji to submit the passport if registered
on-line?
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Yes. The applicant has to come personally to submit the application along
with all required documents. Bring along the print out of the passport
application which will bear the registration number and the date of
appointment with the Passport office for submission of the application.
Last few columns need to be filled by hand and application signed and
submitted in the office. On-line application cannot be submitted on the
basis of authority letter. Further, you can submit the application any
day from the date of appointment automatically allotted by the computer
until a fortnight.
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05
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How do I make the payment?
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Passport Fee and Tatkal fees as applicable is accepted in
cash across the counter or by DD in favour of
Passport Officer, Panaji, Goa.
Take a printed receipt for the amount tendered at the counter. Please
see the information on the reverse of the receipt.
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06
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What are the major defects noticed at the Passport office,
when the application is scrutinized?
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i.
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Some columns are left blank. All columns should be
filled or if they are not applicable should be specifically marked as
No/Yes or Not applicable.
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ii.
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If the applicant has stayed in more than one place
during the last one year from the date of submission of his
application, all the address should be indicated clearly and
additional Personal Particulars Form should be filled up for each
address. Any incomplete residential information when noticed during
the Police verification not only attracts penalty but also leads to
considerable delay in processing the case. Proof of having stayed in
the same residence for one year is required. Please submit the First and
Twelth month Bank statement/Electricity
Bill/Telephone Bill and not the entire 12 months. These can be self
attested and need not be attested by Notary. However, bring along the
originals for verification and return. . For Miscellaneous service
like ECNR the original document will be retained and returned at
delivery time.
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iii
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Whenever, there is an addition of Spouse name in
the form and if the applicants previous passport did not have the
spouse name, please submit the Marriage certificate with joint
affidavit as per Annexure- D.
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iv.
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Similarly, whenever the Spouse name is not being
mentioned in the new application whereas the earlier passport had the
Spouse name, then include the Divorce deed/Death certificate etc., to
enable the Passport Office to accede to the request of the applicant.
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v.
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In case of Minor applicants, both the parents should
sign the Main form and Annexure H. If one Spouse is staying abroad,
then the Affidavit of No objection should be enclosed with the
application. The affidavit should have been attested by the Indian
Embassy abroad where the Spouse is normally residing. If the parents
do not have Passport, then an Affidavit in Annexure I should be
submitted and the photograph of both Mother and Father be pasted and
attested in the Affidavit. A photo identity of the Minor’s parents is
also required viz. PAN card, Election commission Card.
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vi.
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Minor’s born after 26.1.1989 should enclose the
Birth certificate issued by the Registrar of Birth or Municipal
authorities. SLC certificate etc., is not a
valid document for such applicants. All other applicants born before 26.1.1989, should submit their SSC/SLC certificate
/CBSE certificate as proof of date and place of birth. If the SSC
certificate does not indicate the place of birth, a self declaration
of place of birth should be submitted along with the proof of date of
birth. Only illiterate applicants and persons normally above 50 years
of age can submit notarized affidavits indicating their place and
date of birth and in addition submit Ration card/Election commission
card/PAN card etc., which also indicates the age/date of birth.
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vii.
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Ensure that the recent colour
Photograph of size 3.5 cm X 3.5 Cm is front facing with both ears
visible, and has a contrasting plain background in comparison to the
photo of the applicant. Since the photograph are
scanned now a days, and if the photo and background is of the same
color, it cannot be scanned properly. Photos should not bear any
signature or stamp. Black and white photograph, photograph with coloured or dark glasses or in uniform, polaroid or computer prints will not be accepted . In case of infants, both the eyes
should be open.
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viii.
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Single parents should submit appropriate affidavit
of NOC duly attested by the Magistrate only.
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ix.
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Guardians submitting on behalf of parents staying abroad, should submit consent from the parents in
the form of sworn Affidavit duly attested by the Embassy / Mission abroad
+ 2 affidavits from the witnesses who is known to you.
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x.
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Use ball pens only for signature and sign all the
places where signatures are required. Signature in Roller ball
pen/ink pen/Gel pen gets smudged while heat laminating and the Passport
office would not be responsible for smudged signatures in the
passport. Applicant will have to again apply with payment for fresh
booklet.
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xi.
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All forms and Affidavits are freely downloadable
from the website www.passport.gov.in or passport information booklet.
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xii.
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Photocopies of documents submitted are only to be
attested by the applicant himself. There is no need to attest by
Notary.
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xiii.
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TATKAL applications which are accompanied by
Annexure “F” or verification certificate should always be in the
Official Stationery of the Officer issuing the certificate, and
invariably enclose the Official and Residence telephone of the
Officer with Mobile phone, copy of the Identity card with photograph
of the officer and the photo of the Applicant should be stamped with
the office seal. Defence officials who need
not submit their photo ID should submit any other photo ID for
record. Applications without the above will be rejected at the
counter.
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07
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What do I do if I loose my
passport?
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File a First Information Report at the nearest Police
station where you lost the Passport. The FIR should clearly indicate
the Passport Number which has been lost. If there are more than one
passport lost, and only one FIR filed, submit a copy of the FIR in each
case duly attested and indicating the application in which the original
has been filed. Furnish a copy of the original FIR and all other
documents required for submission of a normal passport, copy of the
lost passport (if you have one), an Affidavit of Loss/Damage of
Passport and Annexure I and F, if the duplicate passport is required
urgently. If the passport was issued in another Passport office or at
any of our Indian Embassy/High Commission abroad, a confirmation from
them about the passport particulars and photo will have to be obtained,
before the service is rendered.
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08
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What do I do, if I receive the passport with incorrect
information or inadvertently receive some other’s passport due to
postal/passport office errors?
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Please return the passport immediately to this office. If mistake is
on account of Passport office fault, we will rectify the same and
return to you without any fees. A one page Correction letter will have
to be filed by the applicant. If error was on account of the data
initially furnished by the applicant in the application being wrong,
then applicant will have to apply for booklet and submit it in the
office with the full fees. If their was a mis-representation
of facts, then penalty could also be imposed.
However, applicants are requested to
file on-line which will ensure that the passports are delivered
without any errors since the applicant has himself/herself fed the
data. Handwritten applications are
many times illegible and not written in capital letters in dark
ink and the data entry operators are unable to decipher the
correct alphabet or figures on certain occasions.
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09
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Can I submit the application on the basis of
authority letter?
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Yes. Passport applications can be submitted on the basis of
authority letter. But the authorized person should normally be a blood
relative and should carry a photo identity card for verification. Authorised Travel agents approved by the Ministry
of External Affairs, representing the applicant can also submit on the
basis of authority.
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10
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Can one collect the fresh passport on the basis of
authority letter?
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No. Passports are normally not handed over at the counter.
If at all delivered, it is only to the applicant on production of
his/her photo identity card. Minor’s passport can be handed over to
either of the Parents who have signed the NOC. Passports on which
miscellaneous service is rendered, is delivered at the counter to
applicant or the authorized representative, preferably a blood
relative. Authorised Travel agents authorized
to submit the application are also authorized to take delivery of the
passports across the counter on production of their Company Photo
Identity Card. (Only Miscellaneous services)
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11
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What do I do if I have a Court case against me?
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Give full details in the appropriate columns in the application
from. Further, obtain a Court order granting permission for travel
abroad, which should be duly attested in original by the court and
enclose the same to the application. If there are
more than one case, the order should cover all the cases. Submit an
affidavit about undertaking to follow the Court directions for travel abroad
as per the terms laid down and to surrender
passport as directed any time by the authorities concerned.
Suppression of information about pending court cases will attract
penalty of upto Rs.5000/- and add to the
delay in processing the application.
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12
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After submitting my passport applications what
should I do?
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In case of fresh Passport application, we are
sending the Personal particulars form to the concerned Deputy Commissioner
of Police/District Superintendent of Police for police verification
report on the next day from the date of submission of your application.
These authorities then send the PPF to your local area Police station
for verification. Accordingly, if you do not hear from your local
police station within 10 days from the date of your application, then
visit the area Police station along with your documents and fee receipt
and clear your police verification.
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13
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What should I check with my travel agent, before I
submit my application?
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Check whether the Travel Agent is authorised
by the passport office or not. Approved travel agents who can submit
applications to the Passport Office can submit in one day seven
applications only on behalf of their clients. They are authorised only to submit the applications, for tatkal service the applicant him/her self has to
visit Passport office. Fees for the various services are already
indicated in our website http://www.passport.gov.in/
for comparison purposes.
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